1. Responsible Service Of Alcohol And Gambling Qld Online Application
  2. Responsible Service Of Alcohol And Gambling Qld Online Banking

Code Of Practice for the Responsible Service, Supply and Promotion of Liquor Author: Office of Liquor Gaming and Racing, Queensland Treasury, Queensland Keywords: Code of Practice, Responsible Service, Supply, Promotion, Liquor, compliance Created Date: 5/16/2005 1:58:34 PM. The Gambling Help services are located in 14 regions and operate out of approximately 30 sites across Queensland. All services are free and confidential. Queensland Gambling Help is provided via two support systems, the Gambling Helpline and the Gambling Help counselling service. The Gambling Helpline (1800 858 858) is a free, confidential.

The Gambling Help service is a free and confidential support which operates during business hours across Queensland. The Gambling Help services are located in 14 regions and operate out of approximately 30 sites across Queensland. All services are free and confidential.


Queensland Gambling Help is provided via two support systems, the Gambling Helpline and the Gambling Help counselling service.

The Gambling Helpline (1800 858 858) is a free, confidential telephone help service which operates 24 hours a day, 7 days a week.

The Gambling Helpline offers immediate information and assistance over the phone, crisis support and referral to your closest Gambling Help service. These services are available for anyone affected by problem gambling, be it yourself, a partner, family member or friend. Calls to the Helpline are free from landlines, and won't be listed on your phone bill (though may be listed on mobile phone bills).

Gambling

The Gambling Help counselling service provides free, professional face-to-face and telephone counselling. Counselling may include help with addictions, relationships and financial counselling for people with gambling-related problems and their families.

Gambling Help service details in Queensland.

24/7 Support

Support, information and counselling services are available 24 hours, 7 days a week. To speak to a professional immediately, you can:

Phone Gambling Help Line on 1800 858 858 or access information online.

Children and young people can also contact the Kids Helpline on 1800 551 800

Gambling services

The Gambling Help service is a free and confidential support which operates during business hours across Queensland. The Gambling Help services are located in 14 regions and operate out of approximately 30 sites across Queensland including:

Financial counselling

Read how to access financial counselling.

Self-exclusion

There are two types of exclusions in Queensland:

All gambling providers in Queensland must exclude a patron when the patron requests to be self-excluded.

If you believe that you need to exclude yourself from a venue, there are some key points to be aware of:

Every hotel, club and casino has brochures which they can provide on exclusions and the exclusion process. Ask your local venue for a copy.

Read more information on exclusions in Queensland.

Information in other languages

View information about gambling support services available in other languages.

Non-English speakers.

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    • Self-exclusion - when you approach a venue and ask to be excluded/banned
    • Venues Initiated exclusion - when the venue initiates the exclusion and excludes/bans you from the venue.
    • you can seek assistance to self-exclude either with the venue's Customer Liaison Officer or, you can approach your local Gambling Help service for advice and assistance
    • you will be required to complete some documentation for the venue
    • you are required to visit each venue from which you wish to be excluded in person
    • there is a 24 hour cooling off period if you change your mind
    • an exclusion order must remain in place for a minimum of 12 months up to a maximum of 5 years, after which it automatically expires.

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It is mandatory for certain people involved in Queensland's liquor industry to have a current responsible service of alcohol (RSA) certificate.

RSA certification and course delivery

The required certification in Queensland is a Statement of Attainment, issued on completion of the national training package competency Provide Responsible Service of Alcohol. As a competency within a national training package, the Provide Responsible Service of Alcohol course, may only be delivered by a registered training organisation (RTO).

Note: If you hold a current OLGR-issued responsible management of licensed venues (RMLV) licensees' course certificate, you are not required to also hold certification in RSA. An RMLV certificate expires 3 years after the date of issue.

Becoming RSA certified for the first time

If you need to obtain an RSA Statement of Attainment for the first time, please contact your nearest RTO to become certified in Provide Responsible Service of Alcohol. Once obtained, this certification does not expire.

Lost RSA certificates

If you cannot find your RSA certificate and need to have it re-issued, contact the registered training organisation (RTO) that originally issued your Statement of Attainment in Provide Responsible Service of Alcohol. Search for your RTO contact details on Training.gov.au.

If you cannot remember which RTO you certified through, you will need to re-certify. You can search for a training provider local to you at Training.gov.au.

Note: As this is a national qualification OLGR cannot issue copies of RSA certificates.

Using an interstate RSA certificate in Queensland

Responsible Service Of Alcohol And Gambling Qld Online Application

If you hold an RSA certificate from another Australian state or territory and that qualification is a Statement of Attainment in Provide Responsible Service of Alcohol, you can use this attainment in Queensland.

The Statement of Attainment in Provide Responsible Service of Alcohol meets the requirements of the Australian Quality Training Framework and is a nationally-recognised unit. If you do not hold this specific attainment, you will need to certify through an RTO.

Holding an existing OLGR-issued RSA certification

If you (or your staff) completed RSA training prior to 30 June 2013, your OLGR-approved RSA certificate will expire 3 years from the date of issue.

However, as the former OLGR-sanctioned RSA course included the national training package competency, you may have also been issued the Statement of Attainment in Provide Responsible Service of Alcohol at the same time. Please check your records, then see below.

I have a Statement of Attainment

Responsible service of alcohol and gambling qld online application

A Statement of Attainment does not expire once obtained, even though the code identifying this course (currently, SITHFAB002) regularly changes. This means that if you hold a Statement of Attainment for Provide Responsible Service of Alcohol from anytime in the past, it remains current irrespective of the course code.

I don't have a Statement of Attainment

If you did not receive a Statement of Attainment in Provide Responsible Service of Alcohol at that time, prior to your OLGR certificate expiring you must complete the national training package competency, Provide Responsible Service of Alcohol.

Please contact your nearest RTO in order to remain RSA certified.

RSA training for staff

Licensees are responsible for ensuring that all staff that serve or supply alcohol have the appropriate certification. Penalties apply for licensees who fail to comply.

The following people must complete RSA training within 30 days of starting employment and maintain a current RSA training course certificate during their employment:

  • the licensee (if an individual), unless trained in RMLV
  • any staff member of the licensed premises who is involved in the service or supply of liquor at the premises. This includes bartenders, glass collectors, floor staff and room service staff. It does not include people that are trained in RMLV, such as approved managers.

RSA training for community-based licensed premises

Alcohol

Volunteers serving or supplying alcohol are not required to hold a current RSA training certificate if performing duties under one of the following licence categories:

  • community club licence
  • community other licence
  • community liquor permit
  • restricted liquor permit.

In this instance, however, the licensee or permit holder must ensure a person with current RSA training is available to supervise the volunteers.

RSA training register

Licensees are not required to keep an RSA training register; however, they are still required to:

  • keep copies of current training course certificates or statements of attainment for staff
  • make copies available at the premises for inspection by:
    • an Office of Liquor and Gaming Regulation (OLGR) compliance officer
    • members of the Queensland Police Service.
  • Last reviewed: 25 Jan 2020
  • Last updated: 25 Jun 2019

General enquiries 13 QGOV (13 74 68)

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Responsible Service Of Alcohol And Gambling Qld Online Banking

1300 072 322
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